The recently announced strategic alliance between Microsoft & Nokia has been getting a lot of press, much of it negative. Some of that negative feedback has come in the form of a drop in their stock price, nearly 14% on Friday. All this negativity has Nokia CEO Stephen Elop on the defensive. I'm going to answer a couple of questions in this entry. The first one is, why did Nokia do this?
There are likely a number of reasons. The following two graphics will shed some light on one of the major ones. The first one looks relatively good for Nokia. Their market share has declined slightly over the past four years, but they are still the largest single player. Notice how tiny Apple's share is even now, though it has been growing steadily.
The next graphic looks at margins (profit) rather than sales volumes.
Here's where we begin to see the problem. Notice how Nokia's profits have been shrinking steadily while Apple's have been growing? Basically what this says is that Nokia has been increasingly forced to compete based on price; and competing on price is almost never a good thing. Particularly if this isn't the way you've been used to operating in the past.
There are very few companies out there that like to compete on price. It's much more desirable to differentiate yourself in some other way and keep your margins high. Competing on price can lead to a downward death spiral. This is particularly true in situations where you have plenty of competitors who are smaller and more agile than you are. In the best possible outcome you are the last one standing and your margins are razor thin. You might be able to move back up market at that point but you're going to have a very hard slog. In short this isn't a fight that Nokia wants, win or lose.
So, what can they do? They've clearly failed to generate any excitement in the smart phone space where Apple, RIM & various Android based variants currently rule supreme. They could join the Android bandwagon, but differentiation in that space is going to be very difficult. There are plenty of companies out there making Android phones already and most of the opportunity for customization & differentiation lies with the carriers. All of which brings us to Microsoft. Microsoft hasn't had much luck selling any of their various smart phone OS's. Windows Phone 7 hasn't changed that picture much if any so far as I can tell. Still, Microsoft is a major player with significant corporate cachet. It's easy to see why Nokia was willing to make this deal.
Of course, that isn't the story they are telling. Nokia CEO Elop is blaming Android and claiming that Nokia is doing this to keep the smart phone market place from becoming a two horse race. The following is quoted from this article
Wary of that development, Nokia instead decided to back Microsoft and its emerging Windows Phone operating system to make the mobile market more of a “three-horse race,” explained Elop. Because of its heft, Nokia’s decision to support Windows Phone “creates a different dynamic,” said Elop — namely, an environment where Windows Phone, which debuted just a few months ago, is a “challenger” to the forces of Google and Apple.
Apparently RIM doesn't even factor into this race according to Elop. I'm only being a bit sarcastic when I say that such an oversight may help explain why Nokia is in this mess in the first place. Their management is either very much out of touch or incapable of telling a credible story when some spin is needed. I suppose both of those statements could be true. Nokia would have no interest in making this a three horse race if they were one of the two (or really three) front runners right now.
The second question is, who has more to lose in this deal? The answer here is clearly Nokia. Microsoft would love to see Windows phone 7 take off but given how small a part of their revenues the smart phone space is it isn't going to be the end of the world if Nokia falls flat on their faces. Don't get me wrong, Microsoft could benefit significantly given the changes that we're seeing in how people interact with the Internet but at the end of the day Microsoft still makes their money by selling applications and non phone operating systems and they have plenty of other initiatives in motion that are likely to help them maintain market share. This is a gamble that Microsoft would like to win, but it isn't life or death for them. Nokia has much more to lose.
On the money front, I suspect that the dollars going back and forth are going to be roughly equal. The point of this deal isn't for Microsoft or Nokia to make money off of the other. The point is to take a bigger slice of the smart phone pie and share in the profits.
Image at top via Wikipedia
Sunday, February 13, 2011
Saturday, February 12, 2011
The Value of Training
It's been a little under three weeks since my previous post here. Two of those weeks were taken up by a class where I made an acoustic guitar. That was a blast. 70+ hours per week of very hard work and learning but I ended up with a very nice guitar and far more knowledge and confidence than I was going to gain by myself in the next several years. This experience reminded me of the value of training.
When money gets tight training budgets are often the first thing to get cut. It's easy to get into the mindset that training is a frivolous luxury but particularly in the technology sector it's also likely a very bad and wrong assessment.
I've boot strapped myself numerous times on new technologies. I've always learned enough to get the job done acceptably. When I compare those experiences to the ones where I had an opportunity to attend some sort of training beforehand the difference is substantial. Rather than spending a lot of my time learning the basics of the technology as I went along I was able to complete whatever project I was working much more quickly and deliver a better final product as well.
Good quality training is a great bootstrap. At the very least, it will save you time and money. In business taking longer to complete a task or project can have an opportunity cost so it’s reasonable to state that it might even make you money.
All of this ignores the fact that employees often view training as a desirable perk. Taking that perk away is going to hurt morale and might encourage your most valuable people to look elsewhere. I’ve seen this happen before.
Productive employees are a key asset to any company. Timely and regular training helps employees maintain their edge. It’s easy to miss the signs that quality is dropping off in this area initially. This may be why companies cut here first. It's a fools savings in my opinion.
Monday, January 24, 2011
Where's The Beef! And Other Slogans/Jingles
You hear a lot about branding when you get an MBA. It's one of those key concepts that encompasses a lot of ground. To quote Wikipedia...
Brand is the personality that identifies a product, service or company (name, term, sign, symbol, or design, or combination of them) and how it relates to key constituencies: Customers, Staff, Partners, Investors etc.
Some people distinguish the psychological aspect, brand associations like thoughts, feelings, perceptions, images, experiences, beliefs, attitudes, and so on that become linked to the brand, of a brand from the experiential aspect.
The experiential aspect consists of the sum of all points of contact with the brand and is known as the brand experience. The psychological aspect, sometimes referred to as the brand image, is a symbolic construct created within the minds of people, consisting of all the information and expectations associated with a product, service or the company(ies) providing them.
That’s kind of wordy, but it describes the gist of the concept nicely. One of the ways that companies have built awareness and influenced perceptions of brands is through slogans and jingles.
Unless you’re fairly young you’ll recognize at least a couple of those. I know I’m devoting far too many brain cells to those and similar jingles.
The cool and/or scary thing about branding is that companies sometimes do very non intuitive things. Anyone who has ever tried to eat rice with chop sticks knows that the fact that it is sticky is a good thing. Yet Minute Rice which is not sticky ran commercials in the 1970’s showing frustrated house wives who were upset because their rice stuck together. Enter minute rice with a solution. Of course most Americans outside of the west coast had never tried to eat with chopsticks at that point. I don’t watch TV much but I doubt Minute Rice would use a similar approach today.
Here are a couple more…
Really good jingles and slogans stay with us for a long time, as do the brand images they help create.
Image via Wikipedia
Image via Wikipedia
Related Articles
- Own Your Brand (lockergnome.com)
- The mythology of your brand (thehumanracehorses.com)
Sunday, January 23, 2011
Vacation Time
For twenty two of the next twenty three days I'll be honing my skills as a maker of acoustic guitars. These skills are fairly meager right now. I've completed one ukulele and am partially done with two guitars. to be clear, this is a hobby. Some day I'll hopefully be able to retire and I want to have a vocation that will challenge me and keep me busy. This is the one I've chosen.
In some ways it's a little surprising to me that I've decided to make this investment in myself. For every one day of enjoyment I've gotten out of this hobby I've had at least two days of frustration and months sometimes pass between sessions out in the garage. When I thought about it though I realized that the long periods of inactivity were always preceded by an especially frustrating experience trying to accomplish some task. I've written mostly about the good times and occasionally about the bad times on my other BLOG. To be fair, long periods of low humidity (Which are lousy times to be working wood) and the pursuit of my MBA a few years back played a part as well.
This is a big investment in money and time but it will accelerate my learning greatly. Having a firm foundation to build on is extremely important no matter what you are trying to accomplish.
So here I am, just a day away from two very busy weeks. The course I'm taking is hands on, I'll end up with both a head full of new knowledge and a guitar at the end.
I've been very active on this BLOG for the past few weeks. There is a very good possibility I'll be silent here for at least the next few, we'll see. I'll almost certainly be posting about my adventure on my other BLOG, so please check things out there if you are interested.
Image via Wikipedia
In some ways it's a little surprising to me that I've decided to make this investment in myself. For every one day of enjoyment I've gotten out of this hobby I've had at least two days of frustration and months sometimes pass between sessions out in the garage. When I thought about it though I realized that the long periods of inactivity were always preceded by an especially frustrating experience trying to accomplish some task. I've written mostly about the good times and occasionally about the bad times on my other BLOG. To be fair, long periods of low humidity (Which are lousy times to be working wood) and the pursuit of my MBA a few years back played a part as well.
This is a big investment in money and time but it will accelerate my learning greatly. Having a firm foundation to build on is extremely important no matter what you are trying to accomplish.
So here I am, just a day away from two very busy weeks. The course I'm taking is hands on, I'll end up with both a head full of new knowledge and a guitar at the end.
I've been very active on this BLOG for the past few weeks. There is a very good possibility I'll be silent here for at least the next few, we'll see. I'll almost certainly be posting about my adventure on my other BLOG, so please check things out there if you are interested.
Image via Wikipedia
Friday, January 21, 2011
Who Google Should Fear (Short Take)
In my previous posting I did a quick evaluation of how serious a threat Facebook is to Google. In summary, I don't see a lot over overlap in the value they create. This could change if Facebook continues to add services such as Email but for now I don't think Google has a lot to worry about.
A much more serious and emerging threat is coming from companies like Groupon and Living Social. Rumored revenue numbers for Groupon have been all over the place with $500 million to $2 billion being the range late last year. The number I find most credible is $800 million. Even the low water number is very impressive for a company that celebrated its second birthday in November of 2010. Facebook was launched in 2004 and has seen much slower revenue growth. In light of these numbers I don't think it's surprising that Google tried to buy Groupon and is apparently planning a very similar offering of its own called Google Offers.
The reason Google is worried about Groupon is that both companies provide advertisers with an opportunity to deliver highly targeted offers. Groupon has the additional advantage of actually getting customers to commit by way of the special offers that they enable companies to deliver. So in effect, the groupon experience is a much more immersive and valuable one for both customers and businesses.
Facebook may have even more to fear since much of their ad revenue comes from small to medium sized businesses that will likely see much more value from using Groupon or a similar service.
Image via Wikipedia
A much more serious and emerging threat is coming from companies like Groupon and Living Social. Rumored revenue numbers for Groupon have been all over the place with $500 million to $2 billion being the range late last year. The number I find most credible is $800 million. Even the low water number is very impressive for a company that celebrated its second birthday in November of 2010. Facebook was launched in 2004 and has seen much slower revenue growth. In light of these numbers I don't think it's surprising that Google tried to buy Groupon and is apparently planning a very similar offering of its own called Google Offers.
The reason Google is worried about Groupon is that both companies provide advertisers with an opportunity to deliver highly targeted offers. Groupon has the additional advantage of actually getting customers to commit by way of the special offers that they enable companies to deliver. So in effect, the groupon experience is a much more immersive and valuable one for both customers and businesses.
Facebook may have even more to fear since much of their ad revenue comes from small to medium sized businesses that will likely see much more value from using Groupon or a similar service.
Image via Wikipedia
Related Articles
- 'Google Offers' Launching As Groupon Competitor (blogherald.com)
Should Google Be Worried About Facebook?
With the recently announced shakeup in leadership at Google there has been a lot of speculation on the underlying cause. Some of that speculation has centered on the threat of Facebook and other social media sites to Google's current dominance in the ad revenue space. It's always wise to keep an eye on your competitors but I don't think the overlap between these two companies is as large as most people seem to assume.
From my perspective Facebook is like a never ending party while Google is the 21st century equivalent of the phone book. I don't go to Facebook to find stuff to buy, I go there to hang out with my friends and find out what they are up to. If somebody in my friends network recommends a product then yes, I might check it out but it's difficult to see how Facebook is going to be able to derive revenue from that other than indirectly through page impressions on their ads.
It is true that there are only a limited number of on line advertising dollars out there and both companies bottom lines derive substantially or exclusively from that pool. Over the past couple of years I've spent much more time on Facebook than Google and have never once clicked on a Facebook delivered ad. I have been known to tell them that an ad doesn't interest me but they are still doing a lousy job of figuring out what to try to sell me. Google has had a much better track record and while I don't make it a regular habit I do occasionally end up buying something as a result of seeing one of the ads they deliver.
In theory both companies have a lot of useful data about me and should be able to do a great job of targeting their pool of ads to maximize the chances of me clicking through. Again though we get back to the fact that when I'm using Google I'm searching for something, and therefore receptive to offers which is not the frame of mind I'm in when I frequent Facebook.
Where Facebook excels is in situations where I have an established relationship with a product or company. Through the "like" mechanism on Facebook I have a way of both showing my interest and "keeping in touch". I don't believe Facebook charges companies for providing this conduit. If I'm correct then again, Facebook isn't deriving any revenues directly from that interaction.
So, in summary Google appears to be a much better advertising channel when a company is looking for motivated buyers with specific needs and Facebook is a superior venue for maintaining and building existing customer relationships. Google has a well established and lucrative business model while Facebook may be vulnerable as they don't appear to be deriving revenues directly from the things they do that create the most value (customer recommendations and enabling companies to build communities around their products).
I haven't given this topic a lot of thought and would be very interested in what others think.
Image via Wikipedia
So, in summary Google appears to be a much better advertising channel when a company is looking for motivated buyers with specific needs and Facebook is a superior venue for maintaining and building existing customer relationships. Google has a well established and lucrative business model while Facebook may be vulnerable as they don't appear to be deriving revenues directly from the things they do that create the most value (customer recommendations and enabling companies to build communities around their products).
I haven't given this topic a lot of thought and would be very interested in what others think.
Image via Wikipedia
Related Articles
- Did Google move Schmidt aside to better take on Facebook? (infoworld.com)
- Facebook Isn't Growing As Fast As Google Did In Its Early Days (GOOG) (businessinsider.com)
Thursday, January 20, 2011
Apple iPad 2 Rumors Continued (Short Take)
The free buzz Apple gets on future products is in large part a result of their secretive ways. The recent rumors of a 4x improvement in the screen resolution (from 1024x768 to 2048x1536) certainly sounded good but now the counter rumors have begun.
An upgraded processor and graphics processing unit are almost a given. Those items alone aren't very exciting as they wouldn't substantially differentiate the iPad 2 from the original iPad. We humans like visual cues and packaging changes or much nicer displays are more likely to catch the eye than under the hood upgrades to parts of a product that aren't currently viewed as lacking. Tech savvy people may get excited about such things, but that only goes so far.
Having said that, Apple is in a place right now where they almost can't do any wrong. A less than obviously spectacular upgrade to the iPad wouldn't hurt sales in the short to mid term (think about the iPhone 4 grip of death debacle) but this early in the iPad's history it would risk starting Apple down the path of mediocrity and that would be potentially problematic given the importance that is being placed on the mobile computing space.
It's not outside the realm of possibility that Apple is in to some extent responsible for the rumors and counter rumors. They do love their secrecy and it has to be increasingly difficult to keep things under cover as they continue to gain market share on almost every front. Literally thousands of people are involved in bringing something like the iPad 2 to market. One way for Apple to gain some control is to become involved in the process. There have been claims to this effect before from informed sources.
Image via Wikipedia
An upgraded processor and graphics processing unit are almost a given. Those items alone aren't very exciting as they wouldn't substantially differentiate the iPad 2 from the original iPad. We humans like visual cues and packaging changes or much nicer displays are more likely to catch the eye than under the hood upgrades to parts of a product that aren't currently viewed as lacking. Tech savvy people may get excited about such things, but that only goes so far.
Having said that, Apple is in a place right now where they almost can't do any wrong. A less than obviously spectacular upgrade to the iPad wouldn't hurt sales in the short to mid term (think about the iPhone 4 grip of death debacle) but this early in the iPad's history it would risk starting Apple down the path of mediocrity and that would be potentially problematic given the importance that is being placed on the mobile computing space.
It's not outside the realm of possibility that Apple is in to some extent responsible for the rumors and counter rumors. They do love their secrecy and it has to be increasingly difficult to keep things under cover as they continue to gain market share on almost every front. Literally thousands of people are involved in bringing something like the iPad 2 to market. One way for Apple to gain some control is to become involved in the process. There have been claims to this effect before from informed sources.
Image via Wikipedia
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